Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote states bore and length in millimetres for each straw format, the material with its stated trade (thermal conduction and silicone tipping for stainless steel, flavour retention with prompt washing for silicone, porosity and working lifespan for bamboo), the dishwasher rating where claimed, and the branding method (laser engraving on stainless, debossing on silicone, burn engraving on bamboo, and print on bands, pouches, boxes and keychain cases); a cleaning brush dimensioned to the stated bore is included in every set as standard, care instructions ship printed with silicone and bamboo products, wide-bore formats are matched to the customer’s stated pearl or blend specification before production, and artwork, colours and set contents are held against the customer’s account so that repeat orders match the run they join, with any colour or finish match limitation confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.